Return and Refund Policy

Last Updated: 05/11/24

At Seepure, we prioritize your satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns

Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of the purchase date.

Non-Returnable Items
Certain items are exempt from being returned, including:

  • Gift cards
  • Sale items
  • Opened or used skincare products for hygiene reasons

Return Process
To initiate a return, please contact our Customer Support team at [support@yourwebsite.com] with your order number and reason for return. We’ll provide instructions on how to send your item back to us.

Shipping Costs
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

2. Refunds

Inspection and Approval
Once your return is received and inspected, we will send you an email notification of approval or rejection of your refund.

Processing Time
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Late or Missing Refunds
If you haven’t received a refund within 10 business days, please check with your bank or contact your credit card provider as it may take additional time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [support@yourwebsite.com].

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please email us at [support@yourwebsite.com] with a photo of the product and details of the issue.

4. Sale and Promotional Items

Only regular-priced items are eligible for refunds. Unfortunately, sale items and items purchased during promotions cannot be refunded.

5. Contact Us

For any questions or assistance with returns and refunds, please reach out to us at:

Email: [support@yourwebsite.com]
Phone: [+1 (XXX) XXX-XXXX]
Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)

Thank you for choosing Seepure. We’re here to ensure your satisfaction with every purchase!